End-to-end support
I couldn’t praise the Volcanic team enough. Our sales contact was absolutely fantastic, in fact we still speak now! He really went out of his way to support me in getting our directors on board and getting us over the line. Our project lead was also fantastic. We had weekly meetings right up until the end and he was always quick to respond to any concerns over email. We went through a challenging time as a business due to covid and staff shortages, all while going live with both a new website and our Bullhorn CRM. Our project lead was really supportive throughout this time and reassured us everything would get sorted, and it did.Of course, projects like these are never without their challenges. But since going live whenever I’ve raised an issue, the Access support team have been really responsive and have managed to resolve it. When I've reached out, I’ve been getting emails back from the team within 3-4 minutes and so the support service has been fantastic for us.